■Jeju Island Level 4 Social Distancing Improvement Guide August 18 to September 12■
Private gatherings for more than three people will be banned after 18:00 due to the upgrade of social distancing in Jeju Island (August 18 to September 12).
Reservation and use of accommodation for at least three people in accordance with the four-step accommodation prevention guidelines (exceptions apply for cohabitation families with the same address)
Haevichi Hotels & Resorts, which means the spot where the sun shines for the first time, has a total of 503 rooms, and various facilities such as a golf course, swimming pool, spa and restaurant, etc. There is a indoor garden to provide a nature-friendly space with natural air purification system.
Restaurants, SPA, Indoor swimming pool, Tennis court, Sauna, Arcade/Game room, etc.
*Business & Other Facility
Business center, Conference rooms, Dry cleaning/Laundry service, etc.
User Guide User Guide (Please read the following information carefully before booking.) * Breakfast is not included. (Depending on the hotel) * Pet is not allowed. (Depending on the hotel) * To change or cancel a reservation, please contact our Customer Support (1544-6664). * 300 ASTA will be charged as service fee when a refund request of ASTA is made. (The fee may vary according to the market price.) * Change/ cancellation fee will be applied to any cancellation without a good reason. * Any reservation shall not be transferred to a third party under any circumstances and ASTATOUR shall not be responsible for any penalty incurred therefrom. * Product price may vary depending on the availability. * Cooking in a room is only allowed using the cooking appliances provided by the hotel. Cooking with any types of personal cookware such as portable gas burner is strictly prohibited. Customer shall be responsible and liable for the fire caused or all the loss/damage caused. * Please do not damage the room amenities and please refrain from moving furniture. * All additional fees including charges of additional guest, breakfast and late checkout, etc., should be requested and paid on-site. (Not accept ASTA payment) * If a booking request is pending confirmation, the booking may not be successful or may be canceled depending on the room availability of the hotel/resort. * Booking may be canceled automatically if the contact is not available due to the incorrect contact information. * Minors without accompaniment of parents or guardians will be denied to check-in and refund is not possible. * Auxiliary facilities and room amenities may be changed depending on the hotel situation. * Room allocation will be made upon check-in in accordance with the hotel situation. Request for pre-assigning is not possible. COVID-19 Relevant Information * All hotel guests are required to wear masks in the hotel area. Guests refusing to wear masks will be restricted from using the hotel facilities. * In order to prevent the spread of COVID-19 and according to the government's guidelines, facilities like sauna, fitness center and swimming pool will be temporarily closed without notice. (Please contact hotels for any inquiry.) * In accordance with the government regulations, please understand that the guest who is required for self-quarantine (overseas entrants and contacts with confirmed cases) may be restricted in the use of accommodation and other facilities.
Cancellation and Refund Policy * Please contact our Customer Support for cancellation. (CS hotline: 1544-6664) * Please contact our Customer Support for any inquiry about the booking status. * The cancellation fee is calculated based on the check-in date, regardless of the reservation date (payment date). Cancellation fee may be charged immediately upon booking depending on the product. * 300 ASTA will be charged as service fee when a refund request of ASTA is made. (The fee may vary according to the market price.) * Refund is not possible if users deposit wrongly to other coins by mistake. * 100% full refund will be made if the booking is cancelled by the hotel/resort or ASTATOUR. * Depending on the policy of the hotel/resort, changing a booking may be considered as cancellation. Request of cancelling or changing the reservation can only be submitted during the business hours on weekdays. (excluding public holidays) * According to the relevant regulations of the Juvenile Protection Act, without accompaniment of a legal representative, minors under the age of 19 are prohibited from staying overnight with opposite sex. The reservation cannot be cancelled or refunded under this circumstance. * ASTATOUR as a travel agency shall only be responsible for booking issue. The hotel/resort will be accountable for any issues related to the product. * ASTATOUR as an intermediary shall not be responsible or reliable for handling the cancellation or refund request related to the dispute occurred on-site (e.g., amenity problems). Non-cancellable reservation (In the following cases, cancellation or refund of reservation is not possible.) * In case of transferring a booking to others (Accommodation booking cannot be transferred to others.) * In case of already checked in or after the time of check-in (including No-Show) (No-Show: Guest fails to show up for accommodation without cancellation or prior notification) * In case of canceling on the day of check-in * In case of minors staying in the accommodation The cancellation policy of ASTA payment (payment completed)
Canceling 8 days before check-in
Canceling 1~7 days before or on the day of check-in
The cancellation policy of cash and online payment (payment completed)
Canceling 8 days before check-in
Canceling 7 days before check-in
Canceling 6 days before check-in
Canceling 5 days before check-in
Canceling 4 days before check-in
Canceling 1~3 days before or on the day of check-in
※ Customer shall bear incurred cost in the event of natural calamity or disaster and unavoidable circumstances during the stay. ※ The cancellation date is the date of requesting a cancellation and is based on the business hours of travel agency and airlines (Monday-Friday 9:00-18:00/Excluding public holidays).