FOUR SEASONS HOTEL SEOUL

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Four Seasons Hotel Seoul, a building that combines Korean motifs with shapes and functions to showcase modern design and future-oriented spirit.

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Hotel Information

Address

Home page: https://www.fourseasons.com/kr/seoul/

Rooms: 317

Contact: 02-6388-5000

Check In/Out: Check In 15:00 / Check Out 12:00

Location: If you walk about 10 minutes from the hotel, you can go to the Seoul Finance Center and the U.S. Embassy in Korea, 0.8km to Gwanghwamun, and Deoksugung Palace is also located 1.4km away.

The Four Seasons Hotel Seoul is the first city to showcase its Four Seasons experience in Seoul, a city that combines old traditions with new and new novelty. The Four Seasons Seoul Hotel, located over the old historic site that harmonizes with the modern commercial district and retains its beauty, combines a Korean motif with its form and function to create a modern design and a future-oriented spirit.

* Access to the Igzecute Club Lounge is available.
It's only available to customers who stay in club rooms or suite rooms.

*Child customers are allowed to enter with their guardians, and we kindly ask for proper guidance on what they say and do for other customers who wish to quietly use the Ignorable Club Lounge.

* Club Lounge (28F) Operating Hours

-Breakfast 06:30-10:00
-Afternoon Tea 15:00-17:00
-EVENING KAKTAIL 17:30-20:00
*Igzecute Club Lounge will incur additional charges if additional people are used for 2 people.

(Lounge usage amount separately from accommodation / based on one person)
- Free to 5 years old (=6 years old in Korean age)
- One person (6–11 years old): 55,000 won
- One person (over 12 years old): KRW 110,000 won

- All complimentary breakfast is served in the Igzecute Club Lounge.

If you want breakfast at The Market Kitchen, you have to pay an additional 50,000 won per person (including tax).

*Please contact us for reservation progress and confirmation of reservation at Four Seasons Hotel Seoul.(1544-6664)
(When inquiring about the hotel, please note that it may be difficult to answer correctly under the Privacy Act.))

*Reservation may not be possible due to the hotel's real-time closing while the reservation has been accepted.

*Please pay on-site for all ancillary facilities except for the room.

*Information on using the swimming pool*
- 5:30 a.m. to 10:30 p.m. daily (Children under 12 must enter with adults)
- 8:30 p.m. to 10:30 p.m. (Adult-only time)
- Swimming cap & goggles can be rented (limited water volume) - Neck tube, arm tube & child life vest can be brought in only.
- Kids full height: 30 cm - Kids full temperature: 33 degrees

* Kids Lounge (Lego Lounge Active) Operating hours: Every weekend from 10 a.m. to 6 p.m.
(Any 4- to 8-year-old child can enter.)

*Add and charge guests

- All rooms are for 2 people.
The standard number for each room type is different, so please check the room details.
Premier King, Club King
2 adults + 1 child (under 12 years of age) stay allowed / 3 adults stay not allowed

* Additional fee for one person
> Premier King/Double, KRW 99,000/Includes VAT
> Club Room KRW 209,000/ Including VAT
> Extra beds are available only in Premier King, Club King, Grand Family King, and Grand Family Double rooms.

* Guide to Extra bed costs
-Extra bed (sofa bed) is only available for Premier King, Club King, Grand Family King and Grand Family Double rooms.
→ Prerequest required
- When using Extra bed regardless of adult or child
* KRW 55,000 (including VAT) Additional Costs

*Breakfast hours and rates
- Breakfast: The Market Kitchen
- Operating hours: 6:30 a.m. to 10:30 a.m. [LL floor] / Congestion time 08:30 – 10:00 p.m.
- Additional breakfast fee for adults: 50,000 won/ Free for those under 4 years of age (on-site payment only)
- 1 child (4 to 12 years of age): 25,000 won / 50% off the normal breakfast price
Restaurants may be changed depending on the number of people used. Please understand when using it.

User Guide
User Guide (Please read the following information carefully before booking.)
* Breakfast is not included. (Depending on the hotel)
* Pet is not allowed. (Depending on the hotel)
* To change or cancel a reservation, please contact our Customer Support (1544-6664).
* 300 ASTA will be charged as service fee when a refund request of ASTA is made. (The fee may vary according to the market price.)
* Change/ cancellation fee will be applied to any cancellation without a good reason.
* Any reservation shall not be transferred to a third party under any circumstances and ASTATOUR shall not be responsible for any penalty incurred therefrom.
* Product price may vary depending on the availability.
* Cooking in a room is only allowed using the cooking appliances provided by the hotel. Cooking with any types of personal cookware such as portable gas burner is strictly prohibited. Customer shall be responsible and liable for the fire caused or all the loss/damage caused.
* Please do not damage the room amenities and please refrain from moving furniture.
* All additional fees including charges of additional guest, breakfast and late checkout, etc., should be requested and paid on-site. (Not accept ASTA payment)
* If a booking request is pending confirmation, the booking may not be successful or may be canceled depending on the room availability of the hotel/resort.
* Booking may be canceled automatically if the contact is not available due to the incorrect contact information.
* Minors without accompaniment of parents or guardians will be denied to check-in and refund is not possible.
* Auxiliary facilities and room amenities may be changed depending on the hotel situation.
* Room allocation will be made upon check-in in accordance with the hotel situation. Request for pre-assigning is not possible.

COVID-19 Relevant Information
* All hotel guests are required to wear masks in the hotel area. Guests refusing to wear masks will be restricted from using the hotel facilities.
* In order to prevent the spread of COVID-19 and according to the government's guidelines, facilities like sauna, fitness center and swimming pool will be temporarily closed without notice. (Please contact hotels for any inquiry.)
* In accordance with the government regulations, please understand that the guest who is required for self-quarantine (overseas entrants and contacts with confirmed cases) may be restricted in the use of accommodation and other facilities.

Cancellation and Refund Policy

* Please contact our Customer Support for cancellation. (CS hotline: 1544-6664)
* Please contact our Customer Support for any inquiry about the booking status.
* The cancellation fee is calculated based on the check-in date, regardless of the reservation date (payment date). Cancellation fee may be charged immediately upon booking depending on the product.
* 300 ASTA will be charged as service fee when a refund request of ASTA is made. (The fee may vary according to the market price.)
* Refund is not possible if users deposit wrongly to other coins by mistake.
* 100% full refund will be made if the booking is cancelled by the hotel/resort or ASTATOUR.
* Depending on the policy of the hotel/resort, changing a booking may be considered as cancellation. Request of cancelling or changing the reservation can only be submitted during the business hours on weekdays. (excluding public holidays)
* According to the relevant regulations of the Juvenile Protection Act, without accompaniment of a legal representative, minors under the age of 19 are prohibited from staying overnight with opposite sex. The reservation cannot be cancelled or refunded under this circumstance.
* ASTATOUR as a travel agency shall only be responsible for booking issue. The hotel/resort will be accountable for any issues related to the product.
* ASTATOUR as an intermediary shall not be responsible or reliable for handling the cancellation or refund request related to the dispute occurred on-site (e.g., amenity problems).

Non-cancellable reservation (In the following cases, cancellation or refund of reservation is not possible.)
* In case of transferring a booking to others (Accommodation booking cannot be transferred to others.)
* In case of already checked in or after the time of check-in (including No-Show)
(No-Show: Guest fails to show up for accommodation without cancellation or prior notification)
* In case of canceling on the day of check-in
* In case of minors staying in the accommodation

The cancellation policy of ASTA payment (payment completed)

Condition	Cancellation fee
Canceling 8 days before check-in	300ASTA
Canceling 1~7 days before or on the day of check-in	100%

The cancellation policy of cash and online payment (payment completed)

Condition	Cancellation fee
Canceling 8 days before check-in	0%
Canceling 7 days before check-in	20%
Canceling 6 days before check-in	30%
Canceling 5 days before check-in	50%
Canceling 4 days before check-in	70%
Canceling 1~3 days before or on the day of check-in	100%

※ Customer shall bear incurred cost in the event of natural calamity or disaster and unavoidable circumstances during the stay.
※ The cancellation date is the date of requesting a cancellation and is based on the business hours of travel agency and airlines (Monday-Friday 9:00-18:00/Excluding public holidays).

디아스타 고객센터 1544-6664

평일 09:00 ~ 18:00 (공휴일 제외)

디아스타코리아

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